The customer must notify us of the intention to return the goods within 14 days of receipt of the goods by filling out the return form below.
The returned goods must be unused, undamaged and in the original packaging.
In case of return, the shipping costs are borne by the customer (max. € 10, § 194 (4) of the LPA), unless the reason for return is non-compliance with the order product or defect (nozzle does not work, broken cap, etc.).
Unicosmetic OÜ returns the money to the customer within 10 calendar days after receiving the goods.
Oral care products in open packages cannot be returned. Also, products whose use (or non-use) cannot be identified are not refundable. For example, toothpaste, which has a relatively short shelf life and depends directly on the date of opening the package.
Please send all possible complaints to our e-mail address: firstname.lastname@example.org. In the letter, we recommend that you describe the cause of your problem and don’t forget to include your contact information. We will contact the complainant within 3 working days.